We have the necessary standards and certifications to provide you with the best service.
To ensure a comprehensive brand experience for our clients, we immerse ourselves in every aspect of their service delivery and align with their business strategy.
Our seasoned management team boasts over 15 years of experience in contact center operations, customer support, program, and process management.
We offer personalized customer service solutions for US companies. Our value propositions:
Our people: Experience of the big players.
Process Knowledge: We’re ISO 9001 certified, ensuring consistent progress through best practices.
Customer-centric: Understanding Industries, Tailoring Excellence.
With over a decade of experience in building top-tier contact centers, Ideal has extensive knowledge supporting various companies in:
Why Ideal in Chihuahua and Torreon? With 10 universities in Chihuahua and 25 in Torreon, you have access to skilled resources. Mexico is a strong choice for bilingual support and US companies seeking diversification. Travel is easy with multiple flight options to the US and within Mexico.
Outsourcing for flexible support matching call volume, leveraging partners’ resources. Mexico’s time zone aligns with the US, and it’s a mature market for contact center outsourcing.
Outsourcing contact center operations to Mexico saves over 50% compared to US-based operations. It offers cost flexibility by reducing overhead and long-term capital expenses
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