We help companies deliver on their brand promise by taking care of their customers just like they were our own
We have the necessary standards and certifications to provide you with the best service.
History
More than a contact center outsource partner; we're passionate brand advocates
To ensure a comprehensive brand experience for our clients, we immerse ourselves in every aspect of their service delivery and align with their business strategy.
Our seasoned management team boasts over 15 years of experience in contact center operations, customer support, program, and process management.
With over a decade of experience in building top-tier contact centers, Ideal has extensive knowledge supporting various companies in:
Financial Services
Telecommunications
Travel & Hospitality
Transportation & Logistics
Retail
Mortage & Insurance
Healthcare
Automobile
Energy & Utilities
Security
Restaurant & Food
Media
Location
We are strategically located in Chihuahua and Torreon
Why Ideal in Chihuahua and Torreon? With 10 universities in Chihuahua and 25 in Torreon, you have access to skilled resources. Mexico is a strong choice for bilingual support and US companies seeking diversification. Travel is easy with multiple flight options to the US and within Mexico.
+800 seats capacity
Over 50% more cost effective
Disaster-Free zone
Central Standard Time (CST) / Mountain Standard Time (MST)
Strong cultural alignment with the US.
Proven market for English Inboud and Outbound Support.
Why Ideal?
Top reasons for outsourcing contact center support to Mexico
Added Flexibility and Service Optimization
Outsourcing for flexible support matching call volume, leveraging partners’ resources. Mexico’s time zone aligns with the US, and it’s a mature market for contact center outsourcing.
Decrease cost & variabilize the cost structure
Outsourcing contact center operations to Mexico saves over 50% compared to US-based operations. It offers cost flexibility by reducing overhead and long-term capital expenses
Get in touch
Contact us! We want to hear from you, let’s thrive together
Please fill in the details below, and one of our experts will get back to you. If you prefer, you can also visit us.
sales@idealccs.com
Sicomoro #2907,
Col. Nombre de Dios
Chihuahua, Chih. México.
